GEMovers

From the moment the movers arrived at the house the were asking for money. They did not value their space on the truck and left boxes in the house that we had to arrange to move on our own time. They also refused to get boxes from any other levels then the main floor.  The truck was not loaded safely as items were placed all over. Once they arrived at delivery destination they demanded full payment or they would not unload the truck. After 45 mins of arguement they got the stuff off the truck. Final price was over charged and NOT what quoted either. They also were rude to my wife and very unprofessional. Would NOT recommend their service to anyone. .

Service cost: $800

We called and specifically asked for a quote for 1 hr and one hour travel (for a small job with no truck just 2 movers) which was agreed a week in advance of the move. We asked about a minimum and we were assured there wasn’t one, which is why we agreed to use them. Once the 2 guys arrived they took the money and they worked 15 min. Then they stopped, manually changed the signed contract and said it would be a 4 hr minimum charge and wouldn’t complete the job without getting more money.

Move size: Partial Move Service cost: $170

We called the police because these grifters refused to unload our things until we paid extra charges for an extra hour. They needed an extra hour so they could move as slowly as possible and take calls while on the clock while we helped them load and unload.

When they finally did unload, they damaged multiple pieces of furniture. I suspect that was intentional. I think the owner, Nick, (he's happy to scream at you on the phone btw) is a scam artist, but the movers might just be genuinely incompetent and passive aggressive. Worst moving experience I've had, or heard of.

Service cost: $250

They were 2 hours late, (we asked for them to be there for 10 am, didn’t show up until 12:30) argued about having to be paid in the driveway for an hour (which we payed for even as they were two hours late). Tony’s excuse for this was that we didn’t call back to confirm, even though we had a reference number and time of arrival. we were overcharged on our quote massively. They only filled half the truck up with furniture and we had to rent a uhaul and go back to our house and get the rest. The movers were unprofessional bringing no gloves and no protective coverings. We were assured there would be blankets for the floors and blankets to have under the furniture when stacked. There wasn’t. Upon arrival we signed a contract, when asked for a copy at the end we were refused and told to get in contact with tony. Our quote was $200 for the truck and $75 an hour with a minimum of three hours. We were told by the movers to pay for 5 hours of hourly when everything was done in 4 hours AND a they were two hours late. They wouldn’t even open the door for the truck until we payed them, essentially holding their half filled moving truck hostage.

After coming home from working a 10 hour day I had to proceed to help my mother and her female friend unload the rest of the truck for the next 2 hours whilst the movers essentially shuffled around dragging their feet. They had tracked mud through our house and into our carpets which we now have to clean.

We had told tony we were moving out of a 3 bedroom townhouse which he referenced to many times as an “one bedroom apartment” even after we corrected him.

We have called tony and asked him what he will do to make things better for us in regards to our broken furniture, we can get no cooperation.

We are calling the numbers online to try to get in touch but our calls are actively being ignored as of lately.

The following pieces of furniture dropped, damaged, or broken:
Two (2) dressers
One (1) vanity
One (1) fireplace
One (1) television
Eight (8) sections of hardwood floor deeply scratched
One (1) hole in the wall of the house we JUST sold.

We believe this is the fault of the movers as we were told there would be protective equipment which there was not. We also believe they are to blame for damages as they did not use gloves, and did not lift things in the proper direction (all drawers fell out of dresser because they lifted it with the drawers downward). I myself watched them DRAG a dresser across bare hardwood floors because there wasn’t much space. Needless to say the floors are now noticeable scratched.

They did not brings tools and had actually asked me to go get them a hammer and a screwdriver so they could remove the door the bring our couch in.

After the whole catastrophe was done they did not end the meeting with a handshake and a goodbye. Simply said “we are done” in broken English and got in the truck and left. As if their job was done. They did not communicate with us the whole time they “moved” simply saying “what room” and moving everything into the corner of that room.

I have never in my life been more awestruck by the lack of complete respect and professionalism from ANY company. Not to mention the horrible customer service we’ve had.

Move size: 3 Bedroom Home Service cost: $575

This moving company did not send me professional movers. They don’t even bring their own packing tape and used mine!

My move was in the GTA. The guys were slow and did everything possible to prolong the time required (immediate washroom breaks when it was the first move of the day, carrying things with one hand with the other in a pocket). Always on their cell phones.

I am thankful I had a family member with me because one of us had to have eyes on them at all times. I waited to leave my first condo until I saw they started moving the truck, which took me waiting in the driveway watching them and waving at them to get going, otherwise they may have sat there a lot longer.

Furniture treatment: They had spent time trying to take apart my bed frame and didn’t have the right tools, which I’m glad I insisted it would fit if they just took off the headboard (which it did) so that I didn’t have to rebuild the entire bed on arrival. They then dragged my dark wood queen bed frame across the floor with no protection and scratched it all over. They tried to move it through the door length wise, when any person looking at the door could tell it only fits width up. On arrival, my headboard was leaned up against the truck and they let it fall and smash onto pavement, chipping and scratching it. They broke a tall mirror in the loading dock and made zero effort to clean it up. My mirrors and TV were not wrapped with blankets, and my couch/dresser were not plastic wrapped as usual with movers. They had NO mattress bags available to buy, and thankfully I had a mattress protector that ended up all dirty and dusty from being dragged across floors and the truck (at least that is washable). They don’t pack things logically in the truck and chipped both my white kitchen chairs in multiple places. Everything came out of the truck dusty and dirty.

Payment: they are unlike other moving companies in that they ask for a $150 deposit before the move starts, and tell you when your time is “up” and you need to pay again or they refuse to take your items off the truck, and quote “company policy”. Every other company I’ve dealt with gets you to sign at the beginning and pay at the end based on how long it took. It was at this forced mid-way payment that I told them they need to get their act together and get my bigger furniture pieces out of the truck, leave the smaller pieces downstairs for myself to do and leave. It was only at this point when I told them they can’t take unlimited hours to move a 1 bedroom condo with minimal furniture that they started to move at appropriate pace. I had already taken most personal items days before and there really wasn’t a lot to move - I’ve had other companies move more in half as much time as they would have taken if I hadn’t put my foot down. They later told me I had “5 minutes left” and as I could handle the rest, I dismissed them because I was furious and not paying a cent more. They would have far exceeded my 2-hour elevator booking at the destination.

I’d recommend anyone over these guys but Atlas Van Lines and El Cheapo movers are great people to work with and make moving a breeze - this experience was a stressful mess.

I did not get an itemized receipt of payment (only a credit card slip), and what I signed for was on regular paper with no carbon copy. They didn’t even introduce themselves on arrival so I don’t know their name.

My family member and I did most of the moving — they only had furniture to do and couldn’t even do that right!

I sure wish I had listened to the other reviews so please strongly consider mine especially if you like your furniture or are just a single person who will be taken advantage of.

Move size: 1 Bedroom Home Service cost: $300

The worst moving company ever!! They stole my mothers jewelry! It took two movers 8 hours to move 5-10 pieces of furniture! They were busy trying to find a place to hide all of my mothers jewelry they had stolen. When I voiced my concern to the owner about the amount of time the movers were taking he shouted at me and was extremely unprofessional! The police were involved in this matter. The owner called my personal cell harassing me to remove my review and the police were contacted yet again. I am a teacher and have informed my colleagues NOT to use Gem movers! It was one of the WORST experiences in my life!!!!

Move size: Partial Move Service cost: $800

I booked a move for 4pm. My buildings elevator slot was also booked at 4pm. At 3:55 I got a call from the driver saying they were running 2-3 hours late, completely past my booked elevator time, with me unable to book another elevator today. I fly out tomorrow and needed my move to be complete and have been forced to make other arrangements. The company even went as far as to say it was my fault for not booking a long enough elevator slot. Not to mention I even called twice earlier in the day to confirm my 4pm appointment, and I believe I even mentioned my elevator slot. If you are looking for a company that values your time I would recommend looking somewhere else.

Move size: Partial Move Service cost: $360

I moved with gem movers last weekend with my family from 2 bedroom apartment to a house. The two men showed up on time Remy & Garry were very professional. They packed all the bigger items very quickly & load the truck just less than 3 hrs. They were very Friendly & honest with their work. I am espically greatful that they were vey careful. In their bill there was no extra cost & bill was not excedded than the quoted one. I have recmonded Gem moving company to my friends & would recommend to anyone looking for honest, reliable professional movers to help them with one of the most stressful task in life.

Service cost: $415

BEWARE! Called them at the 416-854-6683 and spoke to a man named Nick who I assume is the one who books the appointments. He quoted a price of $70/hour for two men and a truck to do a move from a two bedroom apartment to a one bedroom apartment. We clearly asked if there were any other fees or anything else we should know but he said no that was it. When the movers arrived to our home on the moving day they said we needed to pay a deposit of $300 which Nick had not previously mentioned. BE SURE TO READ THEIR CONTRACT BEFORE YOU SIGN because it says that they charge for a minimum of 4 hours plus travel time for any move and here's the sketchy part -- "THE UNLOADING TIME WILL ESTIMATED BY THE LOADING PERIOD."Basically this is the part where they can manipulate you because in my experience with this company they estimated that it would take 3 hours to unload based on the fact that it took us that amount of time to load. HOWEVER, they were being dishonest because in reality we started loading at 9AM and we finished loading at around 11:10 AM which is just barely over 2 hours.

I SHOULD ALSO MENTION that the reason we finished loading is because we were helping the movers carry boxes and bags. The movers were taking their sweet time and if we had not helped it would have taken significantly longer!! Their estimate after the loading and before the beginning of unloading was 6 hours plus the one hour travel time charge (7 hours total). The estimate should have been 2 hours loading and 2 hours unloading plus the 1 hour travel time which would equal to 5 hours NOT 7. No one had explicitly said until the end of the job when I questioned them, that it doesn't matter if the job is done in a shorter time, that you still have to pay what their estimate was. When they moved me the job was completed in 4 and a half hours but because of their "estimate" they ended up charging me for 7 hours. That's not right. I feel like I was cheated because of the fact that they had not clearly communicated these little details prior to my booking with them. The dishonesty and lack of consideration on their part is what troubles me.

What made things worse is that they had damaged one of our dressers and covered it up by saying they 'removed' the feet and placed them in one of the drawers. It wasn't until after we had started to move things around after they left that we realized they had actually broken it. There were also scratches and chips on many of the wooden pieces of furniture we have as a result of their "care." When we called Nick to discuss the charges he said we should call him back in 20 minutes because it wasn't a good time. When we called him back after that he said he would look into it and get back to us which HE NEVER DID.  HORRIBLE EXPERIENCE! Will not be using them in the future and will be spreading the word to others as well!  .

Service cost: $554

Truly not trustworthy, inconsiderate and unprofessional! Charged 'twice' the quoted estimate, demanded 'CASH' upon arrival at delivery point even though it was previously agreed that we would be charging it on a credit card. They guessed at the unloading time and return trip driving time, back to their business and were 'greatly incorrect'. Couldn't back up the 16 ft van even though the parking area was huge and unobstructed. Both drivers took a stab at it and they both required help from the apartment manager. No items were wrapped as promised, walls and corridors were badly marked up. Boxes of contents were placed upside down or sideways. Attempt to settle this whole miserable moving experience has been ignored by GEM Moving. 'NO REPLY' back from GEM who state on their web site that their mission is to give excellent, courteous and professional service along with the best rates. SADLY, THEIR MISSION IS TO TAKE THE MONEY AND RUN. They don't even have their company name or any logo on their invoices. Pretty poor business practice but they don't seem to care. BEWARE!

Service cost: $932

We hired GEM Movers a week ago to help us to move in our new house on last min because the company we hired previously canceled on us an hour ago before the scheduled timings. Guy on phone insured us to provide a truck in an hour an half even though it was very busy time for them as well due to month end. Truck arrived on time, guys were very friendly and courteous, they didn't took any breaks, packed our furniture and fragile stuff very nicely. They load the truck properly , didn't left anything behind even though we had a lots of loss stuff. They also assembled all our furniture and put everything on the exact place where ever we want. They are best, affordable and professional. I would use them in future for sure and I also recommend them to others.

Service cost: $450

What can I say about these guys; well here's just a few things. Showed up late, blocked my toilet (yes you heard that right, guy asks to use to the toilet, blocks it, doesn't say anything, I had to unblock myself), scratched my furniture, marked/chipped the walls, and best of all they decided upon delivery that they would charge me an EXTRA $350 from the agreed upon price. AND they wanted me to pay some of it in cash so they didn't have to report it to their boss and pocket the money (yes if you're reading this Boss Man, your guys are running a racket underneath you). Just a terrible, terrible service.

Also all the 5 star reviews are complete fabrication from accounts with only one or two reviews. RUN AWAY, QUICKLY.

Move size: 1 Bedroom Home Service cost: $750

This is a nightmare .. sooooo unprofessional, sooo much over charged, lazy staff.. rude owner..
I called for 3 people moving my stuff from Toronto to Trenton. I had the same move last year and it took 6 hours and these people were not working. I told the guy on the phone from the beginning that I have a lot of stuff he said it’s ok, it takes 7to 8 hours.It took them from 11 am to 4 pm to take my stuff down from my apartment to the truck. From 4 they left the apartment and got to Trenton at 7:20 it took them 2 hours to unload and they charged me 4 hours.
Unlike all other companies.. they got 600 deposit and then before they unload they made me pay the full amonth for 4 hours unloading..! When they unload, almost everything was broken and damaged. And God knows what is broken in the boxes, they didn’t give me any receipt..!
They don’t know what they are doing.they over charge( I paid double the price I was suppose to pay) they are rude and unprofessional.
A stressful move and worst of all, Everything is damaged or broken.

Move size: 3 Bedroom Home Service cost: $2600

Extremely unprofessional, and took advantage of the vulnerability of young women being dependent on moving day to charge unconsensupl fees. The worst moving experience I've ever had, and I've moved 10+ times or the past 8 years.

I was charged $200 more than I consented to after they put the wrote the wrong address, and charged me for the time it took them to get to the address they wrote down wrong.

Stopped communicating with me, did not provide me with a breakdown of the moving service.

Between the person I initially spoke to who seemed to be managing things and the movers themselves, there was miscommunication about the pricing, the address, and they blamed me on this and charged more accordingly.

Move size: 1 Bedroom Home Service cost: $500

I have called three weeks ago booked three men for five hours. I have spoken to someone other than Tony I didn’t get his name but he said if I pay cash I don’t need to pay tax on that. This morning they came three men at 9:45 AM so They were supposed to be here until 2:45 PM. They took a deposit at the beginning and then when they left my old house they decided to go for an hour lunch and I noticed that they are not behind me on the street. I called and spoke with Tony he said I have to pay tax I said well this is what the other guy had said and he said if I pay cash. So it took about 15 minutes for that to get settled then when they left I realize they only work for three hours and charge me for 5 hours of that 3 hours 1 hour was one hour lunch. When I called Tony back I said my old house has a camera when your man left my new house I had a technician there who was there before the three movers got there. Tony wouldn’t even allow me to talk. I got so upset that they charge me over $200 for work that they didn’t do even the technician said I noticed how they were in a hurry to leave and my old house they would even bring up some of the stuff back and the funny thing is that I didn’t even give me any paper no invoice nothing. When I called and spoke with Tony he said that his men did not take a lunch and I said they did because I have a record of calling them when I was at the new house so they came an hour in a bit later. Overall I don’t know what country Tony is from but this is Canada you don’t do illegal stuff here you work and you get paid you don’t collect deposit at the beginning when they’re uploading and you don’t collect the rest of the money when they are not done their job I will be reporting them to Better Business Bureau and I will take further actions if I need to.
Stay away from this company this is the worst company ever they are a rip off they are not legit.

Move size: 4 Bedroom Home Service cost: $660

Last week, I moved to new house with my family. We hired gem movers to help us .Two men with truck came on time in our location, they look like a professionals they did not waste their time and started their work very quickly. They were efficient, they did their job very fast and accurate. They packed our stuff and loaded into truck in few hours and they did not broke any thing. Furthermore, their rates were also affordable. They just decreased our stress and move us safely. I will highly recommended them for your stress free moving.

Service cost: $900